Do you offer free shipping?

Yes — NoSurrenderGear offers free shipping on orders over $200 to customers within the continental United States (CONUS).

What is your returns and refund policy?

You can view the full Refund Policy on the site. Typically returns and refunds are handled according to the policy posted on the Refund Policy page; please check that page for timelines and conditions.

Do you provide a product guarantee or warranty?

NoSurrenderGear publishes a Guarantee page explaining product coverage and what to do if you receive a defective item — consult that page for details on warranty, repairs, or replacements.

How can I contact customer service?

You can reach customer service using the Contact Us page on the website; that page includes the contact form and other ways to get help with orders and product questions.

Do you offer military, veteran, first responder discounts?

Yes — the site lists a NSG Heroes Discount; eligible customers should follow the ID.me program instructions on the site to claim discounts.

How long does shipping take?

Shipping times vary by product and destination. Estimated shipping and delivery details are shown during checkout and in the shipping policy pages — please check shipping at checkout for your address.

What materials are your products made from?

Product pages typically list materials and care instructions. For specific questions about fabrics, construction, or durability, check the individual product description or contact customer support.

How do I choose the right size?

Each product's page includes sizing information — please consult the product size chart. If you're unsure, contact us with your measurements and we’ll help you pick the correct size.

Can I change or cancel my order?

Orders can sometimes be modified or cancelled if they haven't shipped yet. Contact customer service immediately via the Contact Us page to request changes; availability depends on the order status.

Where can I find your terms, privacy, and legal policies?

The website footer links to Terms & Conditions, Privacy Policy, Refund Policy and other legal pages — please consult those pages for full legal information.

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FREE US shipping on orders over $250

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NSG Hero Program

Built for Those Who Serve.

The NSG HERO Program was created to support the Military, Veterans, First Responders, and Law Enforcement communities with exclusive access to premium gear benefits through verified ID.me membership.

Verified members receive:

Free Shipping on All Orders
Early Access to Limited Drops & Restocks
Exclusive Member Offers
Access to Select Limited Releases & Giveaways

At NoSurrenderGear, we believe in building gear for people who live with purpose, push limits, and serve others. This program is our way of giving back while continuing to build premium gear without compromising on quality, materials, or performance.

Verification is securely handled through ID.me.

Verification by ID.me • What is ID.me?

NSG Hero Program

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